FAQs
Kiss the Spot – Frequently Asked Questions
Q: What is Kiss the Spot?
A: Kiss the Spot is an online sex-positive store and community dedicated to helping people explore pleasure, intimacy, and self-discovery. We stock a curated selection of body-safe sex toys, lubricants, and accessories, alongside sex education content to empower your sexual wellness journey.
Q: Is your packaging discreet?
A: Yes! All orders are shipped in plain, unbranded packaging with no mention of the contents or “Kiss the Spot” on the outside.
Ordering & Shipping
Q: Do you ship internationally?
A: At the moment, we ship across the UK and select international locations. Shipping costs and times will be displayed at checkout.
Q: How long does delivery take?
A: UK orders typically arrive within 2–4 working days. International delivery times vary depending on the destination.
Q: Can I track my order?
A: Yes, you’ll receive a tracking number once your order has been dispatched.
Products & Safety
Q: Are your toys body-safe?
A: Absolutely. We only sell products made from high-quality, body-safe materials such as medical-grade silicone, stainless steel, glass, and ABS plastic.
Q: How do I clean my sex toys?
A: Always check your product’s care instructions, but in general, wash with warm water and a mild, unscented soap or a dedicated toy cleaner. Ensure the toy is completely dry before storing.
Q: Do you sell products for all genders and orientations?
A: Yes! Kiss the Spot is an inclusive space where pleasure is for everyone, regardless of gender, sexuality, or relationship style.
Privacy & Payments
Q: Will my payment appear discreetly on my bank statement?
A: Yes, your bank statement will show our discreet billing name, not “Kiss the Spot.”
Q: How do you protect my personal information?
A: We use secure payment gateways and encryption to protect your data. We never share your details with third parties without your consent.
Returns & Exchanges
Q: Can I return a sex toy?
A: Due to hygiene reasons, we can only accept returns on faulty items that have not been used. If your product arrives damaged or defective, contact us within 14 days for a replacement or refund.
Q: What if my order is wrong or incomplete?
A: Email us at support@kissthespot.com and we’ll make it right.
Community & Education
Q: Do you offer advice on which product to choose?
A: Yes! Our website features buying guides and blog posts to help you make informed decisions. You can also email us for personalised recommendations.
Q: Is there a place to learn more about sexual wellness?
A: Definitely. Kiss the Spot isn’t just a shop. We are building a sex-positive community through articles, resources, and open conversation.